Refund & Cancellation Policy
We want you to feel safe buying credits. This policy is simple and we honour it without hassle.
1. Unused credits — refundable within 14 days
If you change your mind, you can request a full refund of any unused credits within 14 days of purchase. Just email [email protected] from your account email and we will refund the unused portion to your original payment method.
2. Failed generations are always refunded — automatically
One credit produces one generated image. If a generation fails, is blocked by our safety checks, or does not return an image, the credit is automatically returned to your balance — you are never charged for an image you did not receive. You do not need to ask.
3. Credits you have already used
Because a successful generation delivers a finished digital good immediately, credits that have already produced an image are not refundable. If something went wrong with a result you paid for, tell us — we review every case fairly and will make it right where we got it wrong.
4. How to request a refund
Email [email protected] with your account email and a one-line reason (optional). We aim to respond within 2 business days and process approved refunds promptly. Refunds are returned through our Merchant of Record to the original payment method.
5. Payment provider
Payments and refunds are handled by our Merchant(s) of Record (Creem internationally, Razorpay in India), so the refund will appear from them on your statement. See our Terms for details.
6. Contact
Questions about a charge or refund? We are happy to help at [email protected].